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SaaS Disappearing Because of Agents

  • Writer: Heiko Böhm
    Heiko Böhm
  • Apr 25
  • 3 min read

Satya Nadella, CEO of Microsoft, recently predicted that traditional Software-as-a-Service (SaaS) solutions could soon disappear, replaced by so-called “agents”. Companies such as Salesforce are also investing heavily in the development of such agents. Google is also one of the leading providers of AI technologies and has already launched several agents on the market, including Duet AI and Bard. Google sees great potential in agents for the future of work and is investing heavily in the development of these technologies. But why exactly is there so much hype - and what does this mean for the future of the software industry?


1. Why the hype about agents?

Agents promise to radically simplify the interaction between users and software. Instead of cumbersome clicks through complex dashboards and menus, users will in future interact intuitively using natural language and AI-supported assistance systems. The hype arises because agents not only speed up processes, but also offer enormous productivity gains by relieving users of repetitive and time-consuming tasks. The expectation is that agents will enable a new level of efficiency and personalization that classic SaaS applications can hardly achieve.


2. What are agents?

Agents are intelligent systems based on artificial intelligence that autonomously perform tasks or initiate processes and access data from various sources. They understand context and intent and interact with users in a natural way, for example via chatbots or voice control. In contrast to traditional SaaS applications, agents work proactively, react to changes in real time and enable a seamless, contextual user experience.

Examples include Microsoft Copilot, Salesforce Einstein GPT or the Google Duet AI Assistant. These agents analyze data, recognize patterns, answer questions and make decisions independently, which could replace previous SaaS solutions.


3. Why will SaaS disappear because of agents?

SaaS could disappear because agents are increasingly making traditional applications superfluous. Currently, users usually have to operate several different SaaS tools in order to map complex workflows. Agents, on the other hand, integrate seamlessly into workflows, bundle a wide variety of software services in the background and thus drastically reduce the workload for users.

The future therefore belongs to platforms that perform tasks flexibly, data-driven and intelligently, without users having to explicitly switch between several SaaS solutions. Companies that do not take this step could be left behind in just a few years, as users increasingly expect personalized, intuitive and seamless experiences that only agents can provide.


4. Further materials on agents and how to get started

Um tiefer in das Thema einzusteigen, bieten sich folgende Ressourcen an:


The best way to get started is through hands-on experience: many providers offer trial versions or demos to familiarize yourself with the functionalities of the agents and gain your own initial experience.

Overall, developments clearly indicate that agents are not just a short-term trend, but will fundamentally change the use of software in the long term and set new standards. Companies that invest in the use and development of agents in good time will secure decisive competitive advantages and prevent themselves from being technologically overtaken in a few years' time. Taking action now is crucial in order to fully exploit the opportunities offered by the next generation of intelligent software solutions.


 
 
 

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